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The COVID-19 pandemic dramatically increased digital banking and financial planning during this volatile economic atmosphere. Running to the bank is not an option for many. Financial institutions include in bold letters across the top of their digital platforms, “extremely long phone and email response times.”
Customers need easy access to their accounts to apply for loans and loan forbearance, refinance homes, transfer funds, reallocate investments, or even just ensure their CARE Act check was received. Many of these activities involve online banking forms, which are often in PDF format.
With 20% of people in the U.S. having a disability, it is highly likely someone with a disability is accessing your digital assets but finding the experience extraordinarily frustrating and possibly blocking their access to your services. This can hurt your customer service goals, but it could lead to litigation and negative publicity.
But good digital accessibility can help you capture and keep more customers leading to more revenue. To help you address customer accessibility needs and reduce your risks, please join User1st and The Viscardi Center for the Banking & Finance Digital Accessibility Basics webinar on Thursday, May 21, at 1 PM Eastern.
During the webinar, you will learn how your financial institution can:
-- Achieve digital accessibility for your all your digital assets – website, PDFs, and mobile apps
-- Serve more customers and keep those customers
-- Create an accessible and engaging experience for all customers
-- And comply with accessibility standards
User1st & The Viscardi Center,